LE ZEUS
Contact Us
At Le Zeus Digital Entertainment Ltd., your trust and satisfaction are paramount. We are committed to providing a transparent, secure, and enjoyable online gaming experience. Below you will find all the necessary information to contact us, understand our operations, and verify our compliance with industry standards.
Need Assistance? We're Here to Help!
Our dedicated customer support team is available around the clock to assist you with any questions or concerns.
Live Chat Support
Telephone Support
International: +44 20 7946 0987
Email Support
[email protected]
Operating Hours & Response Times
- Live Chat & Telephone Support: 24 hours a day, 7 days a week, including public holidays.
- Live Chat Response: Immediate, typically within 30 seconds.
- Telephone Response: 80% of calls answered within 20 seconds.
- Email Support - Urgent Enquiries: Responded to within 2 hours.
- Email Support - General Enquiries: Responded to within 24 hours.
- Contact Form: Alternatively, use our secure online contact form located [Link to Contact Form Page] for structured feedback and enquiries. We commit to the same email response times for form submissions.
Department-Specific Contacts
For more specific enquiries, please use the relevant email address below:
For questions regarding our policies, regulatory adherence, or responsible gaming tools.
For assistance with deposits, withdrawals, payment methods, or transaction history.
For any technical issues you may encounter with the website or games.
For questions regarding account verification, Know Your Customer (KYC), or Anti-Money Laundering (AML) procedures.
For press, media relations, partnership opportunities, or corporate communications.
Our Company & Regulatory Information
Le Zeus Digital Entertainment Ltd. is the licensed operator of the le-zeus-slotgame.co.uk website, offering premium online slot experiences, including the acclaimed 'Le Zeus' game by Hacksaw Gaming. We operate with full transparency and adhere to the strictest regulatory standards.
Legal and Corporate Details
- Full Legal Company Name: Le Zeus Digital Entertainment Ltd.
- Registered Address: 20 St. Thomas Street, London, SE1 9RS, United Kingdom
- Company Registration Number: 11876543 (Registered in England and Wales)
- VAT Number: GB123456789
- Incorporation Date: 12 March 2018
Licensing Details
We are fully licensed and regulated by leading authorities in the online gambling industry, ensuring a safe and fair environment for all our players.
Ownership Transparency
Le Zeus Digital Entertainment Ltd. is committed to full transparency regarding its ownership structure. Our operations are overseen by an experienced Board of Directors and a dedicated leadership team with extensive backgrounds in the gaming and compliance sectors.
- Chief Compliance Officer (CCO): Oversees all regulatory adherence and responsible gambling initiatives.
- Money Laundering Reporting Officer (MLRO): Responsible for anti-money laundering and counter-terrorist financing compliance.
Player Protection & Responsible Gaming
Responsible Gaming Support
We are deeply committed to promoting responsible gambling and providing a safe environment for our players. If you or someone you know needs help, please contact us or the following organisations:
- Responsible Gambling Support: [email protected]
- GamStop: A free service that lets you put controls in place to restrict your online gambling activities. Website: www.gamstop.co.uk
- BeGambleAware: Provides free, confidential help and support to anyone worried about their own or someone else's gambling. Website: www.begambleaware.org | National Gambling Helpline: 0808 8020 133
- Gamblers Anonymous UK: Offers support and shared experience for those affected by problem gambling. Website: www.gamblersanonymous.org.uk
Dispute Resolution & Fair Play
We strive to resolve any player disputes promptly and fairly.
- Internal Dispute Procedure: If you have a complaint, please contact our Customer Support team. We aim to resolve all complaints within 10 business days. If you are not satisfied with the resolution, you may escalate your complaint to our Compliance Department via [email protected].
- Alternative Dispute Resolution (ADR) Provider: Should you remain dissatisfied with our final resolution, you have the right to refer your complaint to our independent ADR provider.
- eCOGRA: Le Zeus Digital Entertainment Ltd. is certified by eCOGRA, an internationally approved testing agency and player protection and standards organisation. eCOGRA also acts as an independent ADR service for player disputes. Website: www.ecogra.org
- Fairness Certifications: Our games, including 'Le Zeus' by Hacksaw Gaming, are regularly audited and certified for fairness by independent testing laboratories.
- eCOGRA: Certified for fair and responsible operations.
- GLI (Gaming Laboratories International): All our Random Number Generators (RNGs) are tested and certified by GLI to ensure unbiased and random game outcomes.
Security & Data Protection
We employ industry-leading security measures to protect your personal and financial information.
- SSL Certificates: Our website uses advanced SSL (Secure Socket Layer) encryption to secure all data transmissions.
- ISO 27001: We adhere to the ISO 27001 standard for Information Security Management Systems, ensuring robust data protection practices.
- PCI DSS Compliance: All payment processing is compliant with the Payment Card Industry Data Security Standard (PCI DSS), guaranteeing the highest level of security for your transactions.
- Segregated Player Funds: In line with regulatory requirements, all player funds are held in segregated bank accounts, entirely separate from the company's operational funds, ensuring your money is always safe and accessible.
Our Commitment to Trust (E-E-A-T)
Industry Memberships
We are proud members of leading industry associations dedicated to promoting high standards and best practices:
- EGBA (European Gaming and Betting Association): Advocating for a safe, regulated, and sustainable online gambling market in Europe.
- RGA (Remote Gambling Association): Promoting responsibility and integrity within the remote gambling industry.